FAQ
Not if you do not want to. We have a guest checkout option so no additional information needs to be added. This will mean that you might miss out on promos and becoming a member of our rewards program that we offer to our registered account holders. An account also stores all of the information about all your orders, what you ordered and the tracking code if you requested one in the shipping options.
All completed orders are held in your account area. You will also receive an email notification from us confirming your order has successfully received. The account area will also hold all previous orders.
We try our best to ensure all items on the Vape Superstore website are in-stock, but sometimes popular items sell out quickly. If an item isn’t available, you can enter your email to be notified when the item comes back in to stock. You can also contact us via Live Chat, telephone or by email.
If you would like to cancel an order we will need to be notified as quickly as possible that you no longer want the items. We ship all orders the same day when placed before 4.00pm, if we are contacted after this time we cannot always cancel the order before it has been dispatched.
Please contact us via Live Chat, Telephone or email, complete with your order number and we will do our best to cancel the order.
If your order has already been dispatched, you can still cancel the order by returning the items to us, providing they are unopened and in a re-saleable condition. You have 30 days in which to do this.
If you have just placed an order and want to change the address please contact us as soon as you can and we may be able to help.
Please contact us with your order number and new shipping address and we will do our best to change the order before it is dispatched.
If you have already received a dispatch email notification unfortunately it is too late to make changes to your address. In cases like this, we are unable to take any action until the package is returned to us. Once we receive the order back we can arrange shipping to a new address.
Next day or UK Delivery is normally 1-2 working days
Mainland Europe 3-7 working days
Rest of the world 5-14 days
Package will be arrived in the original packing as shown on store.
Call us in case of any damaged product
Parcel Sent tracked via Dpd or Royal mail track 24. Excludes weekend.
Always Call us if you have delivery issues.
Thank You
We accept all major credit cards including Visa, Mastercard and American Express.
If your order arrived incomplete or there was a mistake please contact our customer services team via the contact us page quoting your order number and stating what the problem is. A member of our team will be in touch as a matter of urgency and we will endeavour to resolve the issue.